acr44's Privacy Policy — Your Data, Our Responsibility

This Privacy Policy ("Policy") describes how the personal information you provide while using acr44's website and services is collected, processed, stored, and protected. By creating an account on our platform or using our services, you are considered to have given your consent to the terms described in this policy.

acr44 treats user privacy as its highest priority. We keep your information secure through SSL encryption, protected data storage, and strict access controls. This policy applies to the Bangladesh market and is intended only for individuals aged 21 or older.

Core Principles

Core Data Protection Principles

Various types of information may be collected when you register an account, use services, or interact with the acr44 platform. The categories of that information are described below:

1.1 Personally Identifiable Information

When you open an account, the information you provide may include:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport number (where identity verification is required)
• Bank account or mobile financial service (bKash, Nagad, Rocket, Upay) details

1.2 Automatically Collected Technical Information

When you use the acr44 website or app, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Cookies and session data
• Page visit logs and platform usage patterns
• Transaction history and betting activity information

1.3 Communication Information

If you contact our customer service team via live chat or email, the details of that conversation may be stored — for the purpose of improving service quality and resolving disputes.

acr44 uses collected information for the following legitimate purposes. Information is not used for any purpose beyond those listed:

1. Account management and verification: Information is used to create, verify, and keep your account secure.
2. Financial transaction processing: Payment information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
3. Customer service: Contact information is used to resolve your issues and improve services.
4. Fraud and scam prevention: Information is analyzed to ensure account security and detect suspicious activity.
5. Age and identity verification: To confirm that only individuals aged 21 or older are using the platform.
6. Legal compliance: Information may be used to comply with applicable laws and regulatory directives.
7. Platform improvement: Information is used for analytical purposes to enhance the user experience and develop new services.

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acr44 never sends your personal information to third parties for marketing purposes without your permission. If we ever wish to send you promotional communications, your explicit consent will be obtained beforehand, and you may withdraw that consent at any time.

The acr44 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

3.1 Types of Cookies

• Essential cookies: Required for the basic functionality of the platform. Disabling these will prevent the site from working properly.
• Functional cookies: Used to remember your preferences and settings (such as language selection).
• Analytical cookies: Help review website usage and improve service quality.
• Security cookies: Used to prevent fraud and fraudulent activity.

3.2 Cookie Control

You can control or delete cookies from your browser settings. Please note, however, that disabling essential cookies may cause some acr44 services to not function properly.

acr44 does not sell your personal information to third parties. However, information may be disclosed in the following limited circumstances:

4.1 Service Provider Partners

Certain trusted third-party services are used to operate our platform — such as payment processors and technology service providers. These partners only receive access to the information necessary to perform specific services and are bound by the terms of our privacy policy.

4.2 Legal Obligations

If disclosure of information is required under a court order, regulatory directive, or applicable law, acr44 may disclose that information. In such cases, we will endeavor to notify you in advance where possible.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such cases, the new controllers will be required to comply with this privacy policy and you will be duly notified.

4.4 Responsible Gaming Support

Where necessary to ensure responsible gaming, certain information may be shared with services related to self-exclusion or the monitoring of problematic gaming behavior.

acr44 adopts industry-leading technical and organizational measures to keep your personal information secure:

• SSL/TLS encryption: Every data transfer between your device and our servers is encrypted.
• Secure server infrastructure: Data is stored in secure data centers where regular security audits are conducted.
• Access control: Employees are given access only to the information needed to carry out their responsibilities.
• Two-factor authentication: A two-factor authentication (Two-Factor Authentication) system is in place for additional account security.
• Regular security testing: Regular security audits are conducted to identify and address vulnerabilities in our systems.
• Staff training: All employees receive regular training on data protection.

However, no method of data transmission or storage over the internet can be claimed to be completely secure. We put the highest security measures in place, but a 100% guarantee of security cannot be given.

As a registered user of acr44, you have the following rights over your own information:

6.1 Right to Access Information

You may submit a request to us at any time to find out what information is stored about you and how it is being used.

6.2 Right to Correction

If there is any error or inaccuracy in your information, you may request that it be corrected. This can be done by going to your account settings or by contacting the support team.

6.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate business needs.

6.4 Right to Object to Processing

You may object to the processing of your information for marketing purposes and may withdraw your consent at any time.

6.5 Right to Data Portability

You may request to receive your information in a structured, commonly used format.

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To exercise any of the above rights, please contact our support team via live chat or email — [email protected]. After receiving your request, we will take action within a reasonable time.

acr44 retains your personal information only for as long as it is needed to fulfill the purpose for which it was collected or as required to meet legal obligations:

• Active account data: Retained for the duration the account remains active.
• Financial transaction data: Retained for the period required by regulatory requirements and financial auditing.
• Closed account data: May be retained for a specified period after account closure in accordance with legal requirements.
• Communication history: Retained for a defined period for the purpose of improving customer service and resolving disputes.

Once the defined retention period has ended, data is securely deleted or anonymized.

acr44 follows a strict age-verification policy. This platform is intended only for individuals aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21.

If we have reason to believe that a minor has registered, that account will be immediately suspended and the related information deleted. If you believe that a minor is using this platform, please notify our support team.

acr44 reserves the right to amend or update this privacy policy as needed. When any significant change is made:

• The "Last updated" date at the top of this page will be changed.
• For significant changes, registered users will be notified via email or platform notification.
• Continued use of the platform after changes will be considered as acceptance of the updated policy.

We therefore recommend that you visit this page regularly to stay informed about the latest version of the policy.

In the course of providing acr44's services, your information may be processed or stored on servers located outside Bangladesh. In such cases:

• Protection equivalent to the standards described in this policy is ensured for data security.
• Data processing agreements with third-party partners include data protection provisions.
• Data is not transferred to locations where international-standard data protection measures are not in place.